For higher volume pharmacies where a simple workflow won't do, PanaceaRx offers a Vector Mail Order license. Vector Mail is a workflow oriented application with heavy emphasis on queuing work and providing the additional steps needed to get through the rigors of doing 1,000's of prescriptions per day. Vector Mail is built upon the platform of the Vector Pharmacy Solution Retail/Clinic license, and provides the same functions available in that license, and much more.

Mail Order Workflow

When it comes to mail order pharmacy, there are as many different workflows as there are mail orders. Depending on the pharmacy's volume your workflow may need to be two steps, or as many as ten. Mail orders needed workflow steps where users can work quickly, but have enough controls so no steps or process is missed. To accommodate that need PanaceaRx has multiple "standard" workflow steps, but also allows for configuration of your own workflow and queues. Some of the standard workflow step are:

Workflow Step	Description
Order Entry	First contact with Rx's where Orders are created and Rx's grouped together. Prescription images are also scanned at this step.
Prescription Entry	Prescriptions are entered. Rx's can be entered based on images being viewed at this step.
RPh Verification	For workflows where technicians enter Rx's, RPh verification is used to verify new and/or refills that are ready to be filled.
Fill Station	Pills are put in vials, medication prepared. Automation/Robotics are often interfaced at this step
RPh QA	Pharmacist QA. Prescription images, pill images, and bar code scanning are used to insure the patient's safety.
Shipping	Medication is shipped. Interfaces with shipping systems often are in place. Shipping and tracking information are stored.

Custom Workflow Steps and Queues that some of our clients also use:

Adjudication Exception Queue

MD Call Queue

Pickup Window Queue

Patient Therapy Management Queue